Privacy Policy
Effective Date: September 2026 • Last Updated: September 6, 2026. This policy outlines how HI-TECH SYSTEMS protects and respects your personal and business data.
1. Introduction & Overview
Welcome to HI-TECH SYSTEMS ("we", "our", or "us"), operating from 102/5, Ambal Complex, Katcheri Street, Velur Road, Tiruchengode, Tamil Nadu 637211, India. We are committed to safeguarding the privacy of our visitors, corporate clients, institutional buyers, and retail customers who use our website (https://hi-tech-6-0.vercel.app) and our digital quotation services.
This Privacy Policy adheres strictly to the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We only collect information necessary to fulfill your hardware enquiries, quotation downloads, and sales consultations. This includes:
- Quotation & Contact Details: Full name, phone number, email address, company/institution name, city, and delivery location provided when downloading an official PDF quotation or initiating a WhatsApp enquiry.
- Commercial & Technical Preferences: Hardware requirements (desktops, laptops, processors, RAM, CCTV cameras, networking equipment, printers) and specific configuration requirements submitted via custom quotation builders.
- Newsletter Subscription: Email address provided voluntarily to receive store discounts and seasonal stock alerts.
- Technical & Analytical Data: Anonymized device information, browser type, screen resolution, and aggregated usage metrics to optimize website performance and responsiveness.
3. How We Use Your Information
Your data is used solely for legitimate business operations:
- Generating and validating official price estimates and GST quotation PDFs.
- Connecting you with our hardware engineers and store sales team via WhatsApp or telephone for live market rates and stock confirmation.
- Coordinating delivery, courier logistics, and on-site hardware installations across Tamil Nadu and neighboring states.
- Processing warranty support, Annual Maintenance Contracts (AMC), and servicing requests.
- Maintaining required statutory audit records under Indian commercial regulations.
We do NOT sell, rent, lease, or monetize your personal data to any third-party advertisers or marketing data brokers under any circumstances.
4. Data Storage, Security & Retention
We implement comprehensive industry-standard administrative, physical, and technical safeguards to secure your personal data. Customer enquiry records are stored on secure servers with restricted administrative access. We retain customer quotation records only for the period necessary to fulfill commercial transactions, warranty tracking, and statutory accounting requirements.
5. Your Rights Under DPDP Act 2023
Under Indian data protection laws, you retain complete authority over your personal information:
- Right to Access: You can request a summary of the personal information we hold about you.
- Right to Correction & Erasure: You can ask us to update inaccurate records or delete your information from our active communication databases.
- Right to Withdraw Consent: You may opt out of our email newsletters or WhatsApp notifications at any time.
- Right of Grievance Redressal: You have the right to register concerns with our designated Grievance Officer.
6. Grievance Officer & Store Contact Information
In accordance with the Information Technology Act 2000 and DPDP Act 2023, the details of our designated Data Grievance Officer are provided below:
Grievance Officer: Customer Support Head, HI-TECH SYSTEMS
102/5, Ambal Complex, Katcheri Street, Velur Road, Tiruchengode - 637211, Tamil Nadu, India.